FAQ

Faq

Ordering and Payment

After you place your order, an e-mail confirmation including an order number, will be sent to the e-mail address that was entered on your order form. Once your payment has been approved, your item will be ready for collection.

What payment methods do you offer?

We currently accept payment by most general credit cards through our secure checkout. Our online payments make use of PayPal services as our credit card gateway, but there is no need to have a PayPal account to make payments at our store. Please note that your credit card details will not be stored, and you can feel confident that your personal information and credit card data is completely safe.

How long will it take to deliver my order?

Delivery to most locations in Australia will take between two and ten days.

Refunds

Where regalia is sold, refunds will only be given if the regalia is faulty or wrongly described.

How do I make sure that my gown looks the best for my graduation?

We suggest that you hang your gown up as soon as you receive it, this should be enough to ensure that most of the creases drop out of the gown on their own. However, you can iron your gown on a medium heat if you would like to.

How do I wear my regalia?

Your institution will be able to provide detailed instructions on how to wear your regalia, including your school’s hoods and sashes.